People Soft Response

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Jeff Caird (a very competent human factors prof in Psychology) and his students performed a usability assessment of the University of Calgary PeopleSoft Registration System. He submitted the report to the administration, and this is the response he received. Of course, we recognize that institutions do have problems dealing with large changes quickly, so we can sympathise with the position of this responder. However, it does indicate the scale of problems that occur when NO usability evaluation is done before purchasing a major product.
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Jeff Caird (a very competent human factors prof in Psychology) and his students performed a [[Attach:UsabilityOfPeopleSoft | usability assessment of the University of Calgary PeopleSoft Registration System]]. He submitted the report to the administration, and this is the response he received. Of course, we recognize that institutions do have problems dealing with large changes quickly, so we can sympathise with the position of this responder. However, it does indicate the scale of problems that occur when NO usability evaluation is done before purchasing a major product.
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Jeff Caird (a very competent human factors prof in Psychology) and his students performed a usability assessment of the University of Calgary PeopleSoft Registration System. He submitted the report to the administration, and this is the response he received. Of course, we recognize that institutions do have problems dealing with large changes quickly, so we can sympathise with the position of this responder. However, it does indicate the scale of problems that occur when NO usability evaluation is done before purchasing a major product.



!!The Response

Hi Jeff:

As you know, PeopleSoft is third-party software and as such, there is a
limit to what the University can do to customize it to suit our needs (and a
limit to how much customizing the University wants to do).

We are one of the first institutions to implement this version of the
Student Center, and PeopleSoft continues to make enhancements to it. These
enhancements come to the PeopleSoft clients as 'Bundles' and these, at some
point in time, must be implemented. To implement them, however, means that
the Bundles must be assessed by the developers and fully tested by the users
before they go into Production. To ask the users to do this now after all
they have been through with the three system implementations is simply not
fair, so implementing the Bundles will be delayed until probably next Fall.
In saying this, there may be an opportunity to implement pieces of the
Bundles that will resolve problems that staff or students have identified as
critical.

The areas of concern identified by your Psyc 425 students are well-known by
PeopleSoft Support and Enrolment Services and were documented in the student
feedback sessions held in early 2007. I suspect that some of the issues
documented will already have been resolved by PeopleSoft and will be
included in the Bundles. Now that we are through the registration period
for Fall/Winter, there will be an opportunity to review the Bundles to see
if there are pieces that, if implemented, might resolve some of the issues
identified by the students.

Unfortunately there isn't a magic wand that we can waive to resolve the
identified issues, as there is a lot of work and resources involved in
making system changes. In saying this, we are aware of most issues and will
be setting priorities for changes to the Student Centre, with the hope that
some have already been identified and resolved by PeopleSoft and are
contained in the Bundles.

Thanks for taking the time to prepare the PowerPoint. It is appreciated and
is making its way around to the likes of David Johnston, the Student Team
Leads, and the system Architects here in PeopleSoft Support.