Readings on Domestic Computing

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Assigned readings will be selected from the list below. Other readings may be brought in depending on particular projects.

Students will read assigned readings ahead of a class. They may be asked to add discussion points on the blog, and then discuss the readings in class. Students will be required to lead discussions, and to present a summary of the main points. These readings are just a starting point. We will not necessarily go through all these readings, and we will likely include readings nnot currently on this list.

Thinking about a Ubicomp Society

  1. Harper, R., Rodden, T. Rogers, Y. and Sellen, A. Being Human. Microsoft Research Ltd. The A4 edition is better for on-line reading.
    • What will Human-Computer Interaction be like in the year 2020, when computers will become so pervasive that it will be a crucial issue for society? This report reflects on societal changes now appearing today and forecasts our future.
  2. Howard, S., Kjeldskov, J., Skov, M.
    Pervasive Computing in the domestic space. Personal and Ubiquitous Computing, 11: 329-333. DOI 10.1007/s00779-006-0081-8 (2007)
    • Introduces four dimensions of how pervasive computing needs to consider the domestic realm. It is also an introduction to a special issue of the same title - look at those articles as additional resources. table of contents
  3. Tolmie, P., Pycock, J., Diggins, T., MacLean, A., and Karsenty, A. 2002.
    Unremarkable computing. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Changing Our World, Changing Ourselves (Minneapolis, Minnesota, USA, April 20 - 25, 2002). CHI '02. ACM, , 399-406.

Basics of Domestic Culture

These papers frame how we think about domestic routines and the design of technologies to support them.

  1. Crabtree, A., Rodden, T., Hemmings, T., and Benford, S.,
    Finding a Place for UbiComp in the Home. Proceedings of the Fifth International Conference on Ubiquitous Computing (Ubicomp 2003), Springer-Verlag, pp. 208-226. (2003)
    • Presents results from an ethnographic study and describes appropriate places for ubiquitous computing in the home: ecological habitats, activity centres, and coordinate displays.
  2. Edwards, W.K., Grinter, R.,
    At Home with Ubiquitous Computing: Seven Challenges, In Proceedings of the Third International Conference on Ubiquitous Computing (Ubicomp 2001), Springer-Verlag, pp. 256-272. (2001)
    • Presents seven general challenges to having ubiquitous technology accepted and used in the home.
  3. Elliot, K., Neustaedter, C., and Greenberg, S., (2005), Time, Ownership and Awareness: The Value of Contextual Locations in the Home, Proceedings of the Seventh International Conference on Ubiquitous Computing (Ubicomp 2005).
    • Describes how people use locations in their home to provide information with valuable meta-data about time, ownership, and awareness.
  4. Neustaedter, C., Elliot, K., and Greenberg, S., (2006) Interpersonal Awareness in the Domestic Realm. Proc. OZCHI, (Sydney, Australia, Nov 20-24), 2006
    • People have different awareness needs of family and friends that depends on their relationships. Also argues that a one-design-fits-all is not the way to go due to these diverse needs.
  5. Taylor, A., and Swan, L., (2005)
    Artful Systems in the Home, Proceedings of the Conference on Computer-Human Interaction (CHI 2005), ACM Press, pp. 641-650.
    • Describes how organizing systems for the home should be designed to allow people to create meaning and use.
  6. AJ Brush and Kori Inkpen (2005)
    Yours, Mine and Ours? Sharing and Use of Technology in Domestic Environments, Proceedings Ubicomp 2007

Studying and Probing Domestic Situations (Methodologies)

One of the main challenges for developing ubicomp technologies for domestic settings is how to go about understanding the design context. Probes have evolved as a design-led approach to inspiring (cf. informing) design in domestic settings in particular.

  1. Shmidt, A. and Terrenghi, L.
    Methods and Guidelines for the Design and Development of Domestic Ubiquitous Computing Applications. Proc 5th IEEE Conf. Pervasive Computing, 2007.
    • describes how methods of user centered design and participatory design can be appropriated to find users’ requirements and design ideas for ubiquitous computing applications for the home
  2. Gaver, W., Dunne, T., & Pacenti, E. (1999).
    Cultural probes. interactions, 6(1), 21-29.
  3. Gaver, W., Boucher, A., Pennington, S., & Walker, B. (2004).
    Cultural probes and the value of uncertainty. interactions, 11(5), 53-56.
  4. Hutchinson, H., Mackay, W., Westerlund, B., Bederson, B. B., Druin, A., Plaisant, C., Beaudouin-Lafon, M., Conversy, S., Evans, H., Hansen, H., Roussel, N., Eiderbäck, B., Lindquist, S., & Sundblad, Y. (2003).
    Technology probes: Inspiring design for and with families. In Proceedings of CHI'03 (pp. 17 - 24). Ft. Lauderdale, FL: ACM Press.

Other resources concerning probes

  1. Domestic Probes Goldsmiths College, London (current affiliation of Bill Gaver). Further explanation of the probes concept and how they were developed in the Equator project in the UK. Includes discussion of probe returns and how they are used.
  2. The Interliving project is where Technology Probes originated. Further detail on this work is available in the project deliverables on the publications page.
  3. Workshop on Appropriate Methods for Design in Complex and Sensitive Settings Held at OzCHI 2005. An interesting mix of papers exploring variations of methods to suit different challenging settings, e.g. domestic, care, medical, etc.
  4. The Theory and Practice of Fieldwork for Systems Development Tutorial given at numerous CSCW and CHI conferences since 1992. An excellent resource on ethnographic fieldwork.

Case Study: Home Calendars

The Home Calendar is a prevalent scheduling and coordination artifact in the home. These papers articulate the role and subtleties of the home calendar, and suggest how technology can create a more powerful home calendar.

  1. Neustaedter, C., Brush, A.J. and Greenberg, S. (2006) “The Calendar is Crucial”: Coordination and Awareness through the Family Calendar. Jointly as: Report 2006-839-32, Dept Computer Science, University of Calgary, AB, Canada; and as MSR-TR-2006-107, Microsoft Research, Redmond, WA, USA. July.
    • read pgs 1-23, skip sections 6 and 7, and read pgs. 35-43
  2. Neustaedter, C., and Brush, A.J., (2006) “LINC-ing” the Family: The Participatory Design of an Inkable Family Calendar, In Proceedings of the ACM Conference on Computer-Human Interaction (CHI 2006), April 24-27, Montreal, Quebec.
    • Discusses the design of a digital family calendar for the home.
  3. Crabtree, A. and Hemmings, T.
    Informing the Development of Calendar Systems for Domestic Use. Proc. ECSCW '03, Kluwer Academic Publishers, 119-138,(2003),
    • Optional reading: discusses the use of calendaring systems in the home based on the results of ethnographic studies.
  4. Plaisant, C., Bederson, B., Clamage, A., Hutchinson, H., and Druin, A., (2003)
    Shared Family Calendars: Promoting Symmetry and Accessibility. Report HCIL-2003-38 , CS-TR-4680, Department of Computer Science, University of Maryland.
    • Optional reading: describes the background, design, and deployment of a shared inter-family calendar (grandparents to children/grandchildren).

Case Study of Home Messenging

One way people coordinate with each other in the home is through messages and reminders. These papers articulate the subtleties of home messaging and suggest how technology can play a role.

  1. Hindus, D, Mainwaring, S.D., Leduc, N., Hagström, A.E., and Bayley, O.,
    Casablanca: Designing Social Communication Devices for the Home. Proceedings of the Conference on Computer-Human Interaction (CHI 2001), ACM Press, pp. 325-332. (2001)
    • Describes several applications based on home studies: RoomLink (an audio media space), MessageBoard, Intentional Presence Lamp, and ScanBoard.
  2. Kim, S., Kim, M., Park, S., Jin, Y. and Choi, W.,
    Gate Reminder: A Design Case of a Smart Reminder. Proceedings of Designing Interactive Systems (DIS 2004), ACM Press, pp. 81-90 (2004)
    • Describes a system for providing reminders at the entrance way of the home as people enter and exit.
  3. O'Hara, K., Harper, R., Unger, A., Wilkes, J., Sharpe, B., and Jansen, M. 2005.
    TxtBoard: from text-to-person to text-to-home. In CHI '05 Extended Abstracts on Human Factors in Computing Systems (Portland, OR, USA, April 02 - 07, 2005). CHI '05. ACM Press, New York, NY, 1705-1708.
    • Presents a way to send messages form mobile phones to the home. This system is a forerunner to HomeNote (to appear in CSCW 2006)
  4. Markopoulos, P., Romero, N., van Baren, J., IJsselsteijn, W., de Ruyter, B., and Farshchian, B. (2004) Keeping in touch with the family: home and away with the ASTRA awareness system. In Extended Abstracts of CHI 2004, ACM Press, pp. 1351-1354.
    • Describes a system of sharing messages and pictures with people at home through a "to-tell" list using mobile phones. More details in a journal article (to appear in Personal and Ubiquitous Computing).
  5. Elliot, K., Neustaedter, C., and Greenberg, S., (2006) Sticky Spots and Flower Pots: Two Case Studies in Location-Based Home Technology Design. Report 2006-830-23, Department of Computer Science, University of Calgary, Calgary,'' Alberta, Canada, T2N 1N4. April.
    • Shows how to create location-based designs for the home through two case studies.
  6. Sellen, A., Harper, R., Eardley, R., Izadi, S., Regan, T., Taylor, A. S., and Wood, K. R. 2006.
    HomeNote: supporting situated messaging in the home. In Proceedings 2006 Conference on Computer Supported Cooperative Work (Banff, Alberta, Canada, November 04 - 08, 2006). CSCW '06. ACM, New York, NY, 383-392.

Case Study: Lists and Clutter

People constantly make lists, and/or clutter things together into piles as reminders of what they have to do. These papers look at these artifacts and the role they play in home life.

  1. Taylor, A., and Swan, L., (2004)
    List Making in the Home, Proceedings of the Conference on Computer Supported Cooperative Work (CSCW 2004), ACM Press, pp. 542-545.
    • Shows how lists are used in the home and the role paper serves.
  2. Swan, L., Taylor, A. S., and Harper, R. 2008.
    Making place for clutter and other ideas of home. ACM Trans. Comput.-Hum. Interact. 15, 2 (Jul. 2008), 1-24. DOI.
    • Examines the containment of clutter in family homes and, from this, outlines considerations for design.

Case Study: Home Email

While email originated in supporting work, and now pervades home life.

  1. Harper, R., Evergeti, V., Hamill, L. and Strain, J., (2001),
    Paper-mail in the Home of the 21st Century: An Analysis of the future of paper-mail and implications for the design of electronic alternatives, In the Proceedings of the Okios Conference on Digital Technology in Home Environments.
    • Describes how paper-mail is used in the home and why email cannot yet fully replace it.

Case Study of Extended Families

Extended families are those whose members do not live together. These papers identify attributes of the extended family, and how technology can bring its members closer together

  1. Mynatt, E., Rowan, J., Jacobs, A., Craighill, S., (2001)
    Digital Family Portraits: Supporting Peace of Mind for Extended Family Members. Proceedings of the Conference on Computer-Human Interaction (CHI 2001), CHI Letters 3(1), ACM Press, pp. 333-340.
    • Presents a digital portrait system to help extended family members stay connected over time.
  2. Evjemo, B., Svendsen, G. B., Rinde, E., & Johnsen, J. K. (2004).
    Supporting the distributed family: The need for a conversational context. NordCHI 2004
    • The authors held focus groups - sharing the day’s events with grandma, and having weather, traffic, etc. being displayed in the kitchen - except they talk about displaying the stuff at grandma’s house in their home for awareness of grandma’s environment.

Case Study: Digital Photos in the Home

Photographs play a huge role in many homes, and many technologies are now produced to support this. These papers articulate the role of photographs in the home, and examine different technologies to support it.

  1. Nunes, M., Greenberg, S. and Neustaedter, C. (2008)
    Sharing Digital Photographs in the Home through Physical Mementos, Souvenirs, and Keepsakes. In Proceedings of the ACM Conference on Designing Interactive Systems - ACM DIS'08. (Cape Town, South Africa), ACM Press, pages 250-260, February 25-27.
  2. van den Hoven, E. and Eggen, B.
    The Design of a Recollection Supporting Device: A Study into Triggering Personal Recollections HCI International, June, part II, 1034-1038, 2003
    • Study of how objects work as memory triggers..
  3. Rodden, K. and Wood, K. R. 2003.
    How do people manage their digital photographs? In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Ft. Lauderdale, Florida, USA, April 05 - 10, 2003). CHI '03. ACM Press, New York, NY, 409-416
    • Studies user experience with Shoebox, a system for managing digital photographs.
  4. Kim, J. and Zimmerman, J.
    Cherish: Smart Digital Photo Frames for Sharing Social Narratives at Home. Adjunct Proceedings ACM CHI . Work In Progress. 2006 DOI
    • They have a nice diagram of analog vs. digital photos / distance vs. collocated photo sharing and they talk about interviews they did looking at how families interacted with and shared photos inside the home. They also mention things like it would be nice to automatically recognize people in photos and how those people are related to each other, and based on that have the frame decide which photo to display.
  5. Frohlich, D., Kuchinsky, A., Pering, C., Don, A., and Ariss, S. 2002.
    Requirements for photoware. CSCW '02. ACM Press, New York, NY, 166-175.
    • Studies how several families use conventional and digital photos and illustrates several areas and design suggestions for photoware..
  6. Battarbee, K. 2003.
    Defining co-experience. In Proceedings of the 2003 international Conference on Designing Pleasurable Products and interfaces (Pittsburgh, PA, USA, June 23 - 26, 2003). DPPI '03. ACM Press, New York, NY, 109-113.
    • May not fit in this secton. Verify....
  7. Crabtree, A., Rodden, T., and Mariani, J.
    Collaborating around Collections: Informing the Continued Development of Photoware, Proceedings of the Conference on Computer Supported Cooperative Work (CSCW 2004), ACM Press. 2004.
  8. Andrew D. Miller and W. Keith Edwards
    Give and Take: A Study of Consumer Photo-Sharing Culture and Practice, Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2007). San Jose, Caifornia. April 28-May 3, 2007.

Case Study: The Smart Home

The Smart Home has been proposed for ages. But is it something we really want, or is it just a technologist's playground? Kidd, C., Orr, R.J., Abowd, G.D., Atkeson, C.G., Essa, I.A., MacIntyre, B., Mynatt, E.D., Starner, T.E. and Newstetter, W.,
The Aware Home: A Living Laboratory for Ubiquitous Computing Research Proc. Second International Workshop on Cooperative Buildings (CoBuild'99), Heidelberg, Germany: Springer-Verlag (1999).

Case Study: Home Networking

I haven't read all these papers yet, but have collected what seems to be the key ones from Keith Edwards' and Beki Grinter's web site. She introduces this by writing: "Visions of next generation systems, along with prototypes, will serve to increase the technology required by homeowners. ...We explore these systems and their needs, and the commitments on the part of the researchers in deployment and evaluation. We also explore questions about how we migrate householders from their somewhat stupid homes of today towards the smart home of tomorrow. A question to ponder (by someone much wiser than me) is "how smart does your home have to be before you are frightened to go to bed?"

  1. Erika Shehan, Marshini Chetty, Rebecca E. Grinter, and W. Keith Edwards.
    More Than Meets the Eye: Transforming the User Experience of Home Network Management. Proceedings of the ACM Conference on Designing Interactive Systems (DIS 2008). Cape Town, South Africa. February 25-27, 2008.
  2. Kenneth L. Calvert, W. Keith Edwards, and Rebecca E. Grinter
    Moving Toward the Middle: The Case Against the End-to-End Argument in Home Networking. Proceedings of the Sixth ACM Conference on Hot Topics in Networks (HotNets-VI). Atlanta, GA. November 14-15, 2007.
  3. W. Keith Edwards, Erika Shehan Poole, and Jennifer Stoll
    Security Automation Considered Harmful? Proceedings of the IEEE New Security Paradigms Workshop (NSPW 2007). White Mountain, New Hampshire. September 18-21, 2007.
  4. Jeonghwa Yang and W. Keith Edwards
    ICEbox: Toward Easy-to-Use Home Networking, Proceedings of the Eleventh IFIP International Conference on Human-Computer Interaction (INTERACT 2007). Rio de Janeiro, Brazil. September 10-14, 2007.
  5. Erika Shehan and W. Keith Edwards
    Home Networking and HCI: What Hath God Wrought? Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2007). San Jose, Caifornia. April 28-May 3, 2007.
  6. Rebecca E. Grinter, W. Keith Edwards, Mark W. Newman, Nicolas Ducheneaut.
    The Work to Make a Home Network Work, Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work (ECSCW’05). Paris, France. September 18-22, 2005.
  7. Peter Tolmie, Andy Crabtree, Tom Rodden, Chris Greenhalgh and Steve Benford
    Making the Home Network at Home: Digital Housekeeping. Proceedings of the 10th European Conference on Computer-Supported Cooperative Work, Limerick, Ireland, 24-28 September 2007

Case Study: Home Security

As with home networking, home security can be somewhat of a nightmare to understand, set up, and maintain. I haven't read all these papers yet, but have collected what seems to be the key ones from Keith Edwards' and Beki Grinter's web site.

  1. Jennifer Stoll, Craig Tashman, W. Keith Edwards, and Kyle Spafford.
    Sesame: Informing User Security Decisions with System Visualization. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2008). Florence, Italy. April 5-10, 2008.
  2. Balfanz D., Durfee, G., Grinter R. E. and D. K. Smetters (2004)
    In Search of Usable Security - Five Lessons from the Field". IEEE Security & Privacy, Special Issue on Usable Security. September/October. 19-24.
  3. Dourish, P., Grinter, R. E., Delgado de la Flor, J. and M. Joseph \\ "Security in the Wild: User Strategies for Managing Security as an Everyday, Practical Problem." Journal of Personal and Ubiquitous Computing. 8(6): 391-401. (2004)

Case Study: Music Sharing

Music sharing is endemic. These papers probe at the practices surrounding it.

  1. Voida, A., Grinter, R. E., Ducheneaut, N., Edwards W. K. and M. W. Newman
    Listening in: Practices Surrounding iTunes Music Sharing in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2005). Portland, Oregon, April 2-7. 191-200. (2005)
  2. Brown, B., A. Sellen, E. Geelhoed (2001)
    Music sharing as a computer supported collaborative application. In: Proceedings of ECSCW 2001, Bonn, Germany. Kluwer academic publishers.

Case Study: Communication

[-A natural focus for CSCCW research remains communications, within and among homes. Some significant changes from the previous work include the presence of children as participants for the studies. What are their communications needs and why? These questions again explored the broader domain of collaboration within and among homes. Another area explored was the coordination around images—photographs play an important role in families lives.(intro by Beki Grinter) Note that there are many other articles written on domestic cell phone use (I have several books on it) and chat systems. This is just an entry point. -]

  1. Grinter, R. E., Palen, L., and Eldridge, M. 2006.
    Chatting with teenagers: Considering the place of chat technologies in teen life. ACM Trans. Comput.-Hum. Interact. 13, 4 (Dec. 2006), 423-447.
  2. Taylor, A. S. and Harper, R. 2002.
    Age-old practices in the 'new world': a study of gift-giving between teenage mobile phone users. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Changing Our World, Changing Ourselves (Minneapolis, Minnesota, USA, April 20 - 25, 2002). CHI '02. ACM, New York, NY, 439-446.
  3. Palen, L. and Liu, S. B. 2007.
    Citizen communications in crisis: anticipating a future of ICT-supported public participation. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (San Jose, California, USA, April 28 - May 03, 2007). CHI '07. ACM, New York, NY, 727-736.
  4. Shklovski, I. A. and Mainwaring, S. D. 2005.
    [[ |Exploring technology adoption and use through the lens of residential mobility.] In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Portland, Oregon, USA, April 02 - 07, 2005). CHI '05. ACM, 621-630.

Case Study: Reliability

Does software engineering and reliability differ for home situations?

  1. Sommerville, I. and Dewsbury, G.
    Dependable domestic systems design: A socio-technical approach. Interacting with Computers, 19, 438-456, 2007.

Some other interesting papers (a somewhat random collection)

  1. Erika S. Poole, Christopher A. Le Dantec, James R. Eagan, and W. Keith Edwards.
    Reflecting on the Invisible: Understanding End-User Perceptions of Ubiquitous Computing. Proceedings of the 10th International Conference on Ubiquitous Computing (Ubicomp 2008). Seoul, South Korea, September 21-24, 2008.
  2. Kientz, J. A., Hayes, G. R., Abowd, G. D., and Grinter, R. E. 2006.
    From the war room to the living room: decision support for home-based therapy teams. In Proc Conference on Computer Supported Cooperative Work (Banff, Alberta, Canada, November 04 - 08, 2006). CSCW '06. ACM, New York, NY, 209-218.

Earlier work in Domestic Computing

  1. Venkatesh, A.,
    Computers and Other Interactive Technologies for the Home, Communications of the ACM 39, 12 (1996), 47-54.
    • Beki Grinter thinks that this and the next paper represents the first two studies of computing in the home
  2. Vitalari, N.P., Venkatesh, A. and Gronhaug, K.,
    Computing in the Home: Shifts in the Time Allocation Patterns of Households. Communications of the ACM 28, 5 (1985), 512-522.
  3. Kraut, R., Mukhopadhyay, T., Szczypula, J., Kiesler, S. and Scherlis, W.,
    Information and Communication: Alternative Uses of the Internet in Households, Information Systems Research 10, 4 (1999), 287-303.
  4. Kraut, R., Scherlis, W., Mukhopadhyay, T., Manning, J. and Kiesler, S.,
    HomeNet: A Field Trial of Residential Internet Services. Proc. ACM Conference on Human Factors in Computing Systems CHI '96, ACM Press (1996), 284-291.

Of course, for smart homes, there's nothing like

Ubicomp: Mark Weiser's vision

Mark Weiser is considered the 'father' of ubiquitous computing. These and the other papers by him represents his vision and early thinking. Unfortunately, an early death curtailed him from seeing the massive influence he had on the CS world.

  1. Weiser, M.
    The computer for the 21st Century. Scientific American. 94-110, September. (1991)
  2. Weiser, M.
    Some computer science issues in Ubiquitous Computing. Communications of the ACM 36(7) July. (1993)
  3. Weiser, M. and Brown, J.
    Designing calm technology, Powergrid Journal, v1.01, July, 1996.
  4. Rogers, Y.
    Moving on from Weiser's vision of of calm computing: engaging UbiComp experiences.] In: P. Dourish and A. Friday (Eds.) Ubicomp 2006 Proceedings, LNCS 4206, pp. 404-421, Springer-Verlag. (2006)

Tangible Computing, by Hiroshi Ishii

While there are point examples of tangible computing before Ishii, Ishii articulated some of its key properties, developed (with his students) many wonderful (and beautiful) examples, and inspired a generation of researchers to work in this area. His tangible media group web site is worth an extensive visit, if only to see the many videos on it.

  1. Ishii, H. and Ullmer, B. (1997)
    Tangible Bits: Towards Seamless Interfaces Between People, Bits and Atoms. Proc ACM CHI'97 Conference on Human Factors in Computing Systems, 234-241.
  2. Brave, S., Ishii, H. and Dahley, A.
    Tangible interfaces for remote collaboration and communication. Proc. ACM CSCW’98 Conference on Computer Supported Cooperative Work, p169-178. (1998)

Embodied Interaction by Paul Dourish

Dourish's book lays the philosphical foundation to embodied interaction, which in turns explains the relevance of Ubicomp to everyday social practices.

  1. Dourish, P. (2001)
    Where the Action Is. The Foundations of Embodied Interaction. MIT Press, Cambridge MMA.

Culture, by du Gay et. al.

Until recently, most HCI development was around task-oriented products. Yet task-centricity does not suffice for domestic computing. Instead, one has to consider the broad meanings products have within culture. These readings introduce the notion of culture, and how cultural artifacts are developed.

  1. du Gay, P., Hall, S., Janes, L., Mackay, H. and Negus, K. (1997)
    Doing Cultural Studies: The Story of the Sony Walkman. Sage Publications (in association with the Open University).

Emotional Design, by Don Norman

Norman considers aesthetics in design and how they invoke emotion. While he is not the first to do this (indeed, Industrial Design does this as a matter of practice), he imports emotional design into the HCI field. This is especially important in ubicomp / tangible objects created for a home setting. Norman introduces three important levels of design: visceral, behavioural, and reflective, and so far HCI has attended to only the behavioural area. You should buy this book - its an essential part of any HCI library.

  1. Norman, D. (2004)
    Emotional Design: Why we love (or Hate) Everyday Things. Basic Books.

Readings for the Qualitative Research Course Component

These can now be found at: this page

Extra reading:

  1. Seidman, Irving (2005)
    Interviewing As Qualitative Research. Teachers College Press; 3 edition (Nov 22 )
    • Chapter 6 (extract) - personal copy, not publicly available

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